Rabobank builds a scalable identity foundation with One Identity

Benefits

• Automated access provisioning
• Reduced IAM complexity with standardized identity services
• Simplified compliance through improved visibility/reporting
• Created a flexible foundation for future identity initiatives

The Story

As a global financial institution operating across 34 countries, Rabobank manages a complex technology environment with thousands of applications, diverse platforms and strict regulatory requirements.

For Jos Groenewegen, Business Architect at Rabobank, the challenge wasn’t simply selecting an identity solution – it was creating a more scalable approach to identity across the organization.

“Organizations don’t care about the technology underneath,” said Groenewegen. “They care about compliance, security, meeting regulations and enabling people to do their jobs.”

Groenewegen and the identity and access management (IAM) team focused on simplifying how identity services were delivered across the bank. By creating a more connected identity fabric, Rabobank could standardize processes, reduce complexity and make identity easier for teams across the organization to consume.

Simplifying access management with automation

As Senior Product Owner of IGA at Rabobank, Danny van Onna helps lead the bank’s identity governance strategy and oversees how access is managed across the organization.

Before adopting Identity Manager by One Identity, Rabobank’s Dutch organization relied on a custom-built identity governance and administration (IGA) solution. After a merger, the bank selected Identity Manager as the foundation for a unified identity governance approach.

With Identity Manager, Rabobank introduced business roles, automated workflows and self-service capabilities to simplify access requests. Instead of relying on highly granular individual permissions, employees can request access through business-friendly roles with approvals built into the process.

“The first day on the job, you get a cup of coffee, shake hands, and all your permissions are there,” said van Onna. Today, Rabobank manages thousands of applications and tens of thousands of human and non-human identities – from standard NHIs (NPAs, workloads, application registrations) to its first agentic AI use cases – with a more efficient and scalable approach to access management.

Improving visibility and strengthening compliance

For a bank, proving control over access is critical. Rabobank needed better visibility into who has access to what, while making it easier to demonstrate compliance. Van Onna highlighted that Identity Manager helps the team establish controls while providing the insights needed to support auditors, security teams and business stakeholders.

“The thing that makes my life easier using Identity Manager is the way we can set up controls, but also the insights,” said van Onna.

With a standardized identity foundation in place, Rabobank is better positioned to improve resilience, adapt to changing requirements and continue modernizing its IAM strategy.